DEPARTMENT OF CONSUMER AND INDUSTRY SERVICES

                         PUBLIC SERVICE COMMISSION

                             PAYPHONE SERVICE


(By authority conferred on the public service commission by  sections 213 and 
320 of Act No. 179 of  the  Public   Acts   of   1991,   as   amended,  being 
SS484.2213 and 484.2320 of the Michigan Compiled Laws)


R  484.151   General provisions.
  Rule 1. These rules apply to all aspects of payphone  service,  except  for 
the provision of operator services.

  History: 1996 AACS.


R  484.152   Definitions.
  Rule 2. As used in these rules:
  (a) "Aggregator" means a person who,  in  the  ordinary   course   of   its 
operations, makes telephones available to the public or to transient users of 
its premises for telephone calls using a provider of operator services.
  (b) "Call" means an effort by a person to obtain  a  telephone  connection, 
whether the connection is completed or not.
  (c) "Caller" or "end user" means a person who   attempts   to  complete   a 
call through use of a payphone service.
  (d) "Commission" means the Michigan public service commission.
  (e) "Inoperative payphone" means a telephonic  device  that  is  physically 
broken or that will not allow the  completion  of  a   telephone   call   for 
reasons other than error by the end user.
  (f)  "Payphone  service"  means  a  telephone  service  provided   from   a 
public,semipublic, or individually  owned  and  operated  telephone  that  is 
availableto the public and is accessed by the depositing of coins or currency 
or by other means of payment at the time that the call is made.
Payphone service does not include service from telephones that are located in 
correctional facilities, which are considered toll terminals.

  History: 1996 AACS.


R  484.153   Posting requirements; content.
  Rule 3. Each provider or aggregator of payphone service shall  post  on  or 
near the payphone, in plain view  of  end  users,  all   of   the   following 
information:
  (a) The name of the provider or aggregator.
  (b) The address of the provider or aggregator.
  (c) The telephone number of the provider or aggregator.
  (d) Either an identification number for the payphone   or   the   telephone 
number of the payphone.
  (e) The toll-free number established  by  the  commission   that   can   be 
called to report an inoperative payphone.

  History: 1996 AACS.


R  484.154   Posting requirements; time.
  Rule 4. (1) The information required to be posted pursuant  to  R   484.153 
shall be displayed on or near every payphone in Michigan   within   90   days 
after the effective date of these rules or at the time  of  installation   or 
activation of a payphone, whichever is later.
  (2)  If  a  provider  is  in  compliance  with  the   requirements   of   R 
484.153(a), (b), (c),  and  (d)  at  the  time  that   these   rules   become 
effective and if the provider has already posted its  own  toll-free   repair 
number on its payphones, the information required to be posted pursuant to  R 
484.153(e) need not be displayed on that provider's payphones until  180 days 
after the effective date of these rules.

  History: 1996 AACS.


R  484.155   Reporting requirements; signage.
  Rule 5. At least once annually, a provider  or   aggregator   of   payphone 
service in Michigan shall file a sworn affidavit  by  an   officer   of   the 
provider or aggregator stating the actions that the provider  has  taken   to 
ensure compliance with the payphone signage requirements set   forth   in   R 
484.153.

  History: 1996 AACS.


R  484.156   Reporting of repairs.
  Rule 6. Within 2 business days of completing a repair to  a  payphone  that 
was reported to the provider as being inoperative as a result  of  a   report 
received by the commission on the toll-free line established  pursuant  to  R 
484.153(e), the provider or  aggregator  of  the   payphone   service   shall 
confirm completion of the repair to the commission.

  History: 1996 AACS.


R  484.157   Duty to investigate and repair inoperative payphone.
  Rule 7. By the next working day after receiving a report that a payphone is 
inoperative,  a  provider   or   aggregator   of   payphone   service   shall 
determine the cause for  inoperability  and  pursue  1   of   the   following 
courses of action to remedy the problem:
  (a) If the cause of inoperability is a repairable defect  in  the  payphone 
device itself, then the provider of payphone service   shall   complete   the 
repair of the payphone device as soon as possible, but not   more   than   48 
hours after receipt of a report of an inoperative payphone.
  (b) If the cause of inoperability is vandalism, theft,  or  other   problem 
requiring replacement of the  payphone  or  other   reconstruction   at   the 
payphone site, the provider of payphone service shall  complete  the   repair 
within 30 days after receipt of the report of an inoperative payphone.
  (c) If the cause of inoperability is determined not to  be   the   payphone 
itself, but is caused by the service provided by the  basic  local   exchange 
provider or other third party, then the provider of  payphone  service  shall 
notify the responsible party immediately upon discovery.

  History: 1996 AACS.


R  484.158   Requirements for payphone service.
  Rule 8. (1) All payphones in Michigan shall provide a  dial   tone   before 
requiring payment. A provider that cannot comply with  this  requirement   at 
the time that these rules take effect due to the technological  capability of 
its system shall comply with this rule not later than January 1,  1997.
  (2) The provider of a payphone that is located within   a   9-1-1   service 
district shall provide both of the following:
  (a) A prominently displayed notice that a caller can dial   9-1-1   in   an 
emergency and that deposit of a coin or another form  of   payment   is   not 
required.
  (b) The capability to  allow  a  caller  to  dial   9-1-1   without   first 
inserting a coin or paying any other charge.
  (3) A provider of a payphone that is not located within  a  9-1-1   service 
district shall provide both of the following:
  (a) A prominently displayed notice that a  caller   can   reach   emergency 
services by calling the operator and that depositing   a   coin  or   another 
form of payment is not required.
  (b) The capability to allow a caller  to  reach   emergency   services   by 
calling the operator without first inserting a coin  or   paying  any   other 
charge.

  History: 1996 AACS.