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Tell us about
your
experience

How to Earn or Buy Service Credit with Joy Bartell

Technical Feedback

  1. Where did you view the vignette from?

    Home
    Work
    Other:

  1. What was your connection speed?
    High Speed - Cable
    High Speed - DSL
    Dial-up
    Not sure

  1. Were you able to view the presentation without any error messages and without downloading any additional software?
    Yes
    No
    Comments/details:

  1. Did you experience and frustrations or delays in starting the presentation?
    Yes
    No
    Comments/details:

  1. Did the video run smoothly? That is, without stutters, sputters, starts and stops?
    Yes
    No
    Comments/details:
 

Content

Please answer these questions as if you had chosen to view the video because you knew little or nothing about the topic.

  1. Did the vignette deliver the information promised?
    Yes
    No
    Comments:

  1. Was the presentation clear enough that you did not feel the need to replay it?
    Yes
    No
    Comments:

  1. Did any part of the presentation cause confusion?
    Yes
    No
    Comments/details:
 

Presentation and Tone

Please rank your impressions on a continuum:

9.
friendly
aloof
10.
engaging
boring
11.
paced too fast
paced too slow
12.
logical order
hard to follow
13.
lasted too long
could have been longer
14.
professional
amateurish
15. Your overall impression of the presentation:

 

Overall

16. Given a choice between a variety of ORS customer education offerings (e.g., web browsing, publications, seminars, direct contact), would you choose a vignette again if ORS offered other topics of interest?

likely
not likely

17. Was viewing the video a valuable use of your time?

Yes
No
Comments:

18. If we do more vignettes, what other topics would you view?

19. Do you have any other suggestions for improving this service?


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